Mercy Medical Center

Mercy Medical Center Information

Addreess: 
2710 Rife Medical Lane , Rogers , AR 72758
Phone Number: 

(479) 338-8000

 
 
Overall Hospital Rating: 
75
Type: 
Acute Care Hospitals
Owner: 
Voluntary non-profit - Church
Emergency Service: 
Yes
  • Patient Survey
  • Motality & Readmission
  • Hospital Actions
  • Emergency Dept.
  • Hosp. Acq. Cond.
 
Low
Medium
High
# of Surverys / Response Rate
How do patients rate the hospital overall?
6%
19%
75%
> 300 / 36

 
No
Yes,
Probably
Yes,
Definitely
# of Surverys / Response Rate
Would patients recommend the hospital to friends and family?
3%
18%
79%
> 300 / 36

 
Sometimes
Usually
Always
# of Surverys / Response Rate
How often did doctors communicate well with patients?
4%
15%
81%
> 300 / 36
How often did nurses communicate well with patients?
4%
21%
75%
> 300 / 36
How often did patients receive help as soon as they wanted?
10%
31%
59%
> 300 / 36
How often did staff explain about medicines before giving them to patients?
23%
20%
57%
> 300 / 36
How often was patient's pain well controlled?
7%
24%
69%
> 300 / 36
How often was the area around the patient's room kept quiet at night?
13%
35%
52%
> 300 / 36
How often were patient's rooms and bathrooms kept clean?
5%
16%
79%
> 300 / 36

 
No
Yes
# of Surverys / Response Rate
Were patients given information about what to do during their recovery at home?
19%
81%
> 300 / 36

 
Hospital Rate Compared to National Rate
Risk Adjusted Rate
Number of Patients
Heart Attack Mortality
No Different 
14.8%
214 
Heart Attack Readmission
No Different 
21.7%
218 
Heart Failure Mortality
No Different 
13%
288 
Heart Failure Readmission
No Different 
22%
354 
Pneumonia 30 Day Mortality
No Different 
13.4%
319 
Pneumonia Readmission
No Different 
18.3%
333 

 
Minutes
Sample Size
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
Too few cases 
Too few cases 
Average number of minutes before outpatients with chest pain or possible heart attack who needed specialized care were transferred to another hospital
NA 
NA 
Median Time to Fibrinolysis
NA 
NA 

 
Percent
Sample Size
Heart attack patients given a prescription for a statin at discharge
100% 
204 
Heart attack patients given aspirin at discharge
99% 
219 
Heart attack patients given fibrinolytic medication within 30 minutes of arrival
NA% 
Heart attack patients given PCI within 90 minutes of arrival
95% 
42 
Heart failure patients given ACE inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
97% 
67 
Heart failure patients given an evaluation of Left Ventricular Systolic (LVS) function
100% 
200 
Heart failure patients given discharge instructions
93% 
161 
Heart surgery patients whose blood sugar (blood glucose) is kept under good control in the days right after surgery
98% 
118 
Outpatients having surgery who got an antibiotic at the right time (within one hour before surgery)
98% 
400 
Outpatients having surgery who got the right kind of antibiotic
96% 
397 
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
Too few cases% 
Too few cases 
Outpatients with chest pain or possible heart attack who got drugs to break up blood clots within 30 minutes of arrival
NA% 
NA 
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal by the end of surgery
100% 
419 
Patients who got treatment at the right time (within 24 hours before or after their surgery) to help prevent blood clots after certain types of surgery
99% 
340 
Pneumonia patients given the most appropriate initial antibiotic(s)
94% 
70 
Pneumonia patients whose initial emergency room blood culture was performed prior to the administration of the first hospital dose of antibiotics
98% 
130 
Surgery patients who were given an antibiotic at the right time (within one hour before surgery) to help prevent infection
97% 
365 
Surgery patients who were given the right kind of antibiotic to help prevent infection
99% 
368 
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on the beta blockers during the period just before and after their surgery
98% 
164 
Surgery patients whose doctors ordered treatments to prevent blood clots after certain types of surgeries
100% 
340 
Surgery patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
97% 
354 
Surgery patients whose urinary catheters were removed on the first or second day after surgery
97% 
311 

 
Minutes
Sample Size
Average (median) time patients spent in the emergency department, after the doctor decided to admit them as an inpatient before leaving the emergency department for their inpatient room
105 
223 
Average (median) time patients spent in the emergency department, before they were admitted to the hospital as an inpatient
232 
250 
Average time patients spent in the emergency department before being sent home
143 
578 
Average time patients spent in the emergency department before they were seen by a healthcare professional
69 
373 
Average time patients who came to the emergency department with broken bones had to wait before receiving pain medication
70 
73 

 
Percent
Sample Size
Percentage of patients who came to the emergency department with stroke symptoms who received brain scan results within 45 minutes of arrival
Too few cases% 
Too few cases 
Percentage of patients who came to the emergency department with stroke symptoms who received brain scan results within 45 minutes of arrival.
3% 
23207 

 
Hospital Rate Compared to National Rate
Rate per 1,000 patients
Number of Deaths
Abdominal Aortic Aneurysm (AAA) Mortality Rate
NA 
NA 
NA 
Hip Fracture Mortality Rate
NA 
NA 
NA 
Mortality for Selected Medical Conditions
NA 
NA 
NA 
Accidental Puncture or Laceration
No Different 
2.43 
5887 
Complication/Patient Safety for Selected Indicators
No Different 
NA 
NA 
Death Among Surgical Patients with Serious, Treatable Complications
No Different 
98.86 
84 
Iatrogenic Pneumothorax
No Different 
0.6 
5526 
Post–Operative Pulmonary Embolism (PE) or Deep Vein Thrombosis (DVT)
No Different 
4.38 
1979 
Post–Operative Respiratory Failure
No Different 
NA 
NA 
Postoperative Wound Dehiscence
No Different 
0.43 
279 

 
Hospital Rate Compared to National Rate
Ratio of Observed to Predicted
Observed Cases
Predicted Cases
Surgical site infections from amdomincal hysterectomy (SSI: Hysterectomy)
NA 
NA 
0.139 
Catheter associated urinary tract infection (CAUTI)
No Different 
 
1.483 
Central line associated bloodstrem infection (CLABSI)
No Different 
0.42 
2.394 
Surgical site infections from colon surgery (SSI: Colon)
No Different 
1.712 
Catheter associated urinary tract Infection (CAUTI)
 
 
 

 
Rate per 1,000 patients
Air Embolism 
Blood Incompatibility 
Foreign Object Retained After Surgery 
Vascular catheter–associated infections 
Manifestations of Poor Glycemic Control 
0.166 
Pressure Ulcer Stages III & IV 
0.499 
Falls and trauma (Includes Fracture, dislocation, intracranial injury, crushing injury, burn, other injuries) 
0.998 

Map of Hospital

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