Mercy Medical Center

Mercy Medical Center Information

Addreess: 
2710 Rife Medical Lane , ROGERS , AR 72758
Phone Number: 

(479) 338-8000

 
 
Overall Hospital Rating: 
77
Type: 
Acute Care Hospitals
Owner: 
Voluntary non-profit - Church
Emergency Service: 
Yes
  • Patient Survey
  • Motality & Readmission
  • Hospital Actions
  • Emergency Dept.
  • Hosp. Acq. Cond.
 
Low
Medium
High
# of Surverys / Response Rate
How do patients rate the hospital overall?
4%
19%
77%
> 300 /

 
No
Yes,
Probably
Yes,
Definitely
# of Surverys / Response Rate
Would patients recommend the hospital to friends and family?
3%
18%
79%
> 300 /

 
Sometimes
Usually
Always
# of Surverys / Response Rate
How often did doctors communicate well with patients?
3%
16%
81%
> 300 /
How often did nurses communicate well with patients?
4%
19%
77%
> 300 /
How often did patients receive help as soon as they wanted?
8%
32%
60%
> 300 /
How often did staff explain about medicines before giving them to patients?
20%
22%
58%
> 300 /
How often was patient's pain well controlled?
6%
23%
71%
> 300 /
How often was the area around the patient's room kept quiet at night?
9%
33%
58%
> 300 /
How often were patient's rooms and bathrooms kept clean?
7%
19%
74%
> 300 /

 
No
Yes
# of Surverys / Response Rate
Were patients given information about what to do during their recovery at home?
14%
86%
> 300 /

 
Hospital Rate Compared to National Rate
Risk Adjusted Rate
Number of Patients
30-Day Hospital-Wide-All-Cause Unplanned Readmission
Better 
14.0%
2123.0 
Heart Attack Mortality
No Different 
14.5%
209.0 
Heart Attack Readmission
No Different 
19.6%
215.0 
Heart Failure Mortality
No Different 
13.9%
285.0 
Heart Failure Readmission
No Different 
20.3%
352.0 
Pneumonia 30-Day Mortality
No Different 
13.5%
289.0 
Pneumonia Readmission
No Different 
18.3%
299.0 
Risk Standardized Complication Rate Post Primary Total Hip Arthroplasty/Total Knee Arthroplasty 30-Day Readmission
No Different 
3.6%
252.0 
Total Hip Arthroplasty/Total Knee Arthroplasty 30-Day Readmission
No Different 
5.5%
276.0 

 
Minutes
Sample Size
Average number of minutes before outpatients with chest pain or possible heart attack got an ECG
NA 
NA 
Average number of minutes before outpatients with chest pain or possible heart attack who needed specialized care were transferred to another hospital
NA 
NA 
Median Time to Fibrinolysis
NA 
NA 

 
Percent
Sample Size
Heart attack patients given a prescription for a statin at discharge
98% 
204 
Heart attack patients given aspirin at discharge
100% 
221 
Heart attack patients given fibrinolytic medication within 30 minutes of arrival
NA% 
Heart attack patients given PCI within 90 minutes of arrival
89% 
36 
Heart failure patients given ACE inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD)
96% 
75 
Heart failure patients given an evaluation of Left Ventricular Systolic (LVS) function
100% 
213 
Heart failure patients given discharge instructions
97% 
170 
Heart surgery patients whose blood sugar (blood glucose) is kept under good control in the days right after surgery
99% 
104 
Ischemic or hemorrhagic stroke patients or caregivers who received written educational materials about stroke care and prevention during the hospital stay
43% 
21 
Ischemic or hemorrhagic stroke patients who received treatment to keep blood clots from forming anywhere in the body within 2 days of arriving at the hospital
87% 
23 
Ischemic or hemorrhagic stroke patients who were evaluated for rehabilitation services
85% 
33 
Ischemic stroke patients needing medicine to lower cholesterol, who were given a prescription for this medicine before discharge
93% 
27 
Ischemic stroke patients who got medicine to break up a blood clot within 3 hours after symptoms started
NA% 
NA 
Ischemic stroke patients who received a prescription for medicine known to prevent complications caused by blood clots before discharge
100% 
32 
Ischemic stroke patients who received medicine known to prevent complications caused by blood clots within 2 days of arriving at the hospital
100% 
25 
Ischemic stroke patients with a type of irregular heartbeat who were given a prescription for a blood thinner at discharge
NA% 
NA 
Outpatients having surgery who got an antibiotic at the right time (within one hour before surgery)
98% 
400 
Outpatients having surgery who got the right kind of antibiotic
98% 
398 
Outpatients with chest pain or possible heart attack who got aspirin within 24 hours of arrival
NA% 
NA 
Outpatients with chest pain or possible heart attack who got drugs to break up blood clots within 30 minutes of arrival
NA% 
NA 
Patients having surgery who were actively warmed in the operating room or whose body temperature was near normal by the end of surgery
99% 
388 
Patients who developed a blood clot while in the hospital who did not get treatment that could have prevented it
NA% 
NA 
Patients who got treatment at the right time (within 24 hours before or after their surgery) to help prevent blood clots after certain types of surgery
99% 
325 
Patients who got treatment to prevent blood clots on the day of or day after being admitted to the intensive care unit (ICU)
96% 
24 
Patients who got treatment to prevent blood clots on the day of or day after hospital admission or surgery
95% 
83 
Patients with blood clots who got the recommended treatment, which includes using two different blood thinner medicines at the same time
96% 
26 
Patients with blood clots who were discharged on a blood thinner medicine and received written instructions about that medicine
0% 
23 
Patients with blood clots who were treated with an intravenous blood thinner, and then were checked to determine if the blood thinner was putting the patient at an increased risk of bleeding
NA% 
NA 
Percent of newborns whose deliveries were scheduled too early (1-3 weeks early), when a scheduled delivery was not medically necessary
NA% 
NA 
Pneumonia patients given the most appropriate initial antibiotic(s)
100% 
60 
Pneumonia patients whose initial emergency room blood culture was performed prior to the administration of the first hospital dose of antibiotics
98% 
112 
Surgery patients who were given an antibiotic at the right time (within one hour before surgery) to help prevent infection
99% 
327 
Surgery patients who were given the right kind of antibiotic to help prevent infection
100% 
327 
Surgery patients who were taking heart drugs called beta blockers before coming to the hospital, who were kept on the beta blockers during the period just before and after their surgery
100% 
149 
Surgery patients whose preventive antibiotics were stopped at the right time (within 24 hours after surgery)
99% 
316 
Surgery patients whose urinary catheters were removed on the first or second day after surgery
99% 
310 

 
Minutes
Sample Size
Average (median) time patients spent in the emergency department, after the doctor decided to admit them as an inpatient before leaving the emergency department for their inpatient room
110 
400 
Average (median) time patients spent in the emergency department, before they were admitted to the hospital as an inpatient
230 
457 
Average time patients spent in the emergency department before being sent home
154 
466 
Average time patients spent in the emergency department before they were seen by a healthcare professional
30 
283 
Average time patients who came to the emergency department with broken bones had to wait before receiving pain medication
68 
120 

 
Percent
Sample Size
Percentage of patients who came to the emergency department with stroke symptoms who received brain scan results within 45 minutes of arrival
NA% 
NA 
Percentage of patients who left the emergency department before being seen
3% 
23207 

 
Hospital Rate Compared to National Rate
Rate per 1,000 patients
Number of Deaths
Abdominal Aortic Aneurysm (AAA) Mortality Rate
NA 
NA 
NA 
Hip Fracture Mortality Rate
NA 
NA 
NA 
Mortality for Selected Medical Conditions
NA 
NA 
NA 
Accidental Puncture or Laceration
No Different 
2.43 
5887 
Complication/Patient Safety for Selected Indicators
No Different 
NA 
NA 
Death Among Surgical Patients with Serious, Treatable Complications
No Different 
98.86 
84 
Iatrogenic Pneumothorax
No Different 
0.6 
5526 
Post-Operative Pulmonary Embolism (PE) or Deep Vein Thrombosis (DVT)
No Different 
4.38 
1979 
Post-Operative Respiratory Failure
No Different 
NA 
NA 
Postoperative Wound Dehiscence
No Different 
0.43 
279 

 
Hospital Rate Compared to National Rate
Ratio of Observed to Predicted
Observed Cases
Predicted Cases
Surgical site infections from amdomincal hysterectomy (SSI: Hysterectomy)
NA 
NA 
0.139 
Catheter associated urinary tract infection (CAUTI)
No Different 
 
1.483 
Central line associated bloodstrem infection (CLABSI)
No Different 
0.42 
2.394 
Surgical site infections from colon surgery (SSI: Colon)
No Different 
1.712 
Catheter associated urinary tract Infection (CAUTI)
 
 
 

 
Rate per 1,000 patients
Air Embolism 
Blood Incompatibility 
Foreign Object Retained After Surgery 
Vascular catheter-associated infections 
Manifestations of Poor Glycemic Control 
0.166 
Pressure Ulcer Stages III & IV 
0.499 
Falls and trauma (Includes Fracture, dislocation, intracranial injury, crushing injury, burn, other injuries) 
0.998 

Map of Hospital

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