Baystate Medical Center

Baystate Medical Center Information

Address: 
759 Chestnut St , Springfield , MA 01199
Phone Number: 

(413) 794-0000

 
 
Overall Hospital Rating: 
65
Type: 
Acute Care Hospitals
Owner: 
Voluntary non-profit - Private
Emergency Service: 
Yes
  • Patient Survey
 
Low
Medium
High
# of Surverys / Response Rate
How do patients rate the hospital overall?
9%
26%
65%
3277 / 27

 
No
Yes,
Probably
Yes,
Definitely
# of Surverys / Response Rate
Would patients recommend the hospital to friends and family?
5%
21%
74%
3277 / 27

 
Sometimes
Usually
Always
# of Surverys / Response Rate
How often were patient's rooms and bathrooms kept clean?
12%
21%
67%
3277 / 27
How often did nurses communicate well with patients?
6%
18%
76%
3277 / 27
How often did doctors communicate well with patients?
5%
17%
78%
3277 / 27
How often did patients receive help as soon as they wanted?
14%
28%
58%
3277 / 27
How often was patient's pain well controlled?
9%
23%
68%
3277 / 27
How often did staff explain about medicines before giving them to patients?
21%
18%
61%
3277 / 27
How often was the area around the patient's room kept quiet at night?
20%
32%
48%
3277 / 27

 
No
Yes
# of Surverys / Response Rate
Were patients given information about what to do during their recovery at home?
11%
89%
3277 / 27

Map of Hospital

Springfield, MA area Highlights